Ragon-Chambers Mediation aim to always provide high levels of service.  However, in the unlikely event that you are dissatisfied for any reason we will do our best to resolve the matter.  Our complaints procedure is as follows:

1. So that we might deal with your issue as soon as possible, please raise it with the mediator if reasonable to do so.

2. If you wish to raise a complaint after mediation, please telephone us on 020 7971 1119, email us at office@Ragon-Chambers.com or write to us at 204 Court Road, London, SE9 4TX.

3. You will be contacted within five working days of us receiving notification of your complaint. At this time we shall request a detailed statement and all relevant documentation.

4. The matter will be reviewed and a statement taken from the relevant mediator.

5. You will be given a further opportunity to comment on points arising from the mediator’s statement and put to you by the investigator.

6. Within thirty working days a full response will be sent to you in writing.

7. We will then wait for ten working days in case you wish to respond further.  If we receive no response from you we will close the matter.

8. If you are not happy with our response you may complain further to the CMC.